Redirect user to a specific service portal

[dhruvd]

Hi,

We are having two service portal active in our instance and we want the end user to be redirected to one of the portal. We have configured the script include "SPEntryPage" and its related system property to redirect which is working fine. But the catch is when the user changes the URL with that of the other service portal and Voila! the redirection doesn't happen then.

Is there any way we can restrict user to a specific service portal?

Thanks & Regards,
Dhruv 

[dhruvd]

Hi Simon,

No, it doesn't help as we are still not restricting the user from viewing other portal.

For example:
 If user "ABC" is getting redirected to portal "SP1" and user "DEF" is getting redirected to portal "SP2", then how in the code or process we making sure that ABC user can't have access to SP2 and DEF user can't have access to SP1? This is the case i'm trying to figure out the solution for.

Regards,
Dhruv

[Simon Christens · Accepted solution]

Have you tested User criteria to control access ?

https://docs.servicenow.com/bundle/london-servicenow-platform/page/build/service-portal/task/activat...

https://docs.servicenow.com/bundle/london-servicenow-platform/page/build/service-portal/task/widget-...

[dhruvd]

Hi Simon,

Many thanks, it worked as intended ! 🙂

Thanks & Regards,

Dhruv