Redirect user with a specific role to a specific Service Portal

[Ruaa1]

Hello,

Is it possible to redirect users with (xyz role + snc_internal) to xyz service portal (not /sp) after logging in?

Best regards,

Ruaa

[Tuan Vu · Accepted solution]

1. Navigate to Script include -> Search script with the name  "SPEntryPage ".

2. Open the script in detail, Find the function "getFirstPageURL".

3. Add script as image below

if (user.hasRole('xyz_role') && user.hasRole('snc_internal')) {
return '/your_portal';
}

4. Go to sys_properties.list -> create new property

glide.entry.first.page.script
type: string
value: new SPEntryPage().getFirstPageURL(); 

5. login with your test user and check.

Hope this will be helpful for you!

[Tony Chatfield1]

HI, have you reviewed this KB article

How to configure redirection for Service Portal - Support and Troubleshooting (servicenow.com)

[Tuan Vu · Accepted solution]

1. Navigate to Script include -> Search script with the name  "SPEntryPage ".

2. Open the script in detail, Find the function "getFirstPageURL".

3. Add script as image below

if (user.hasRole('xyz_role') && user.hasRole('snc_internal')) {
return '/your_portal';
}

4. Go to sys_properties.list -> create new property

glide.entry.first.page.script
type: string
value: new SPEntryPage().getFirstPageURL(); 

5. login with your test user and check.

Hope this will be helpful for you!

[Tuan Vu · Accepted solution]

Admin should not get redirected. so the condition should be updated
if (user.hasRole('xyz_role') && user.hasRole('snc_internal') && !user.hasrole('admin')) {
return '/your_portal';
}

[Ruaa1]

Hello @Tuan Vu,

Yes, that's correct. That's how I implemented it. Thank you very much.

Best regards,

Ruaa