Redirect Users to new ServiceNow instance

ForrestGunk
Tera Contributor

‎04-24-2020 11:28 PM

Hi, we're going to hide our current instance from our users so we want to redirect them to our new servicenow instead.

is their a way to do this automatically ? like if the user try to access the old instance url they should be redirected to our new instance instead. thanks in advance.

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Rajababu
Giga Guru

‎04-24-2020 11:47 PM

Hi .

Single sign-on, logins, and URL redirect

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/build/service-portal/concept/c_S...

Log in to an instance

https://docs.servicenow.com/bundle/orlando-platform-user-interface/page/use/navigation/task/t_Loggin...

 

Associating custom URLs to your instance

And another option VIA HI you customize your URL and de activated the your current instance ,if you are using both instance only specific roles people will redirect ,you can sso login set the values .