Redirect users to Service Portal - Instance with SSO

[dioni95]

Hi all,

I'm trying to redirect users to Service Portal with system property glide.login.home with SP, but users with SSO redirects to another page. Let me show you:

The system property

The page showed after user SSO login

Is a merge of fulfiller portal and SP.

The identity provider is configured to the next URL

I don't know if I need to change the IDP to the URL with ' sp ' prefix.

Note: I'm a local user and for me, the configuration is working well.

I have configurated too the next property: glide.entry.first.page.script - Value: new SPEntryPage().getFirstPageURL()

If you have any help I will appreciate it.

Thanks in advance

[joel_ruiz1]

Hello dioni95,

The way I have handled this is by giving out the URL to the SP instead of the login page. For example, give this address to the users trying to login "https://emma.service-now.com/sp" they will still get the SSO sign in page but after they login successfully they will be at the portal and not the navpage with the portal nested inside of that.

Hope this helps!

-Joel R.

[dioni95]

Hi Joel,

Thanks for your response.

If I do that, they must sign in page once or every time they enter?

thanks.

[joel_ruiz1]

The browser will cache their login info and just pass them through unless you have "Force authentication" checked on the IDP record.

So to answer your question, they should just have to sign in once unless you have it configured to make them sign in every time.

Hope this helps!

-Joel R.

[Novira Sundberg]

Hi, 

Check this article 

6 ways to set up your Service Portal for redirection SUCCESS!

Works for me. 

BR

/Novira