In my last project, the client had a requirement to redirect the default Service Portal (/sp) to the new ESC (Employee Service Center) portal.
At first, I explored a lot of options and thought it would be a complex configuration. But I found a simple and effective solution using just a few lines of code.
Here's what I did:
I created a new widget in ServiceNow.
In the Client Script of that widget, I added the following code:
api.controller = function($window) {
$window.location.href = '/esc';
var c = this;
};
I then added this widget to the /sp portal homepage and saved it.
Now, whenever someone hits the /sp URL, it automatically redirects to the ESC portal.
OOTB
simple and effective way using the portal's Theme settings.
1. Go to:
Service Portals > Themes
Open the Theme associated with the Service Portal you want to redirect from (/sp).
2. Under the Theme Record:
Scroll down to the Related Lists and find JS Includes.
Click New to create a new JS Include.
3. Create a New UI Script:
Inside the JS Include, create a new UI Script record.
4. Configure the UI Script:
UI Type: Set to All
Script:
(function () {
window.location.assign("/esc");
})();
Now, when a user opens the /sp Service Portal, they will automatically and almost instantly be redirected to the Employee Center (/esc).
