Redirection to portal url does not update the parent field

MS17
Tera Contributor

‎03-14-2025 03:58 AM - edited ‎03-14-2025 04:11 AM

Hi All,

 

--While creating request from universal request using "Create Request" ui action, i have given the portal url in the ui action to submit the catalog items.

url = "sp?id=sc_category&sysparm_parent_table=" + current.sys_class_name + "&sysparm_parent_sys_id=" + current.sys_id;
now the url is redirected to the portal, but the parent field on the REQ is not updated with the Universal Request record. any suggestion? did I missed anything in the URL?
 
Thanks.
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KKM
Tera Guru

‎03-14-2025 08:46 AM

Hi MS17,

The issue here is that while your URL correctly redirects users to the portal to create a request, the parent field (sysparm_parent_sys_id) on the generated REQ record is not being set.

Possible Issues & Fixes:
Ensure that sysparm_parent_sys_id is being captured correctly

You are passing the sysparm_parent_sys_id in the URL, but the catalog submission process might not be using it properly.
Verify if the variable or field that stores sysparm_parent_sys_id in the sc_request table is being mapped correctly in your catalog submission.
Try using sysparm_parent instead of sysparm_parent_sys_id

Some versions of ServiceNow use sysparm_parent instead of sysparm_parent_sys_id.
Modify your URL to:

url = "sp?id=sc_category&sysparm_parent=" + current.sys_id + "&sysparm_parent_table=" + current.sys_class_name;
Ensure there is a Business Rule or Flow that handles Parent-Child relationships

If there's no logic to automatically associate the new REQ with the Universal Request record, you might need a Business Rule or Flow Designer flow on sc_request that checks for sysparm_parent_sys_id and updates the parent field.
Debug with URL Parameters

Before submission, check the generated URL to make sure sysparm_parent_sys_id is being appended properly.
Try opening the URL manually and checking if sysparm_parent_sys_id appears in the network requests (using browser dev tools).
Use a Client Script or Scripted UI Action to Set the Parent Field Manually
If none of the above work, you can use a Client Script on the Catalog form or a UI Action Script to explicitly set the parent field after submission.

This should solve your issue!

Kindly mark it as "Accepted Solution"/"helpful", as it resolves your query. Please press like button for the resolution provided.

With Regards,
Krishna Kumar M - Talk with AIT3ch
LinkedIn: https://www.linkedin.com/in/mkrishnak4/
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