Reference field : Eye icon not showing record preview

[Swapnil Bhakar1]

Hi All,

On my Incident table there is one reference field called A. The A field contains 2 tables data let say Employee and Department.

When i am selecting a record from Employee table then the Eye icon next to reference field is showing the record preview but when i am selecting the record from Department table and hover over to eye icon then its not showing the record preview and when i am clicking on selected record from department table then its opening the record form.

So this is the issue why the record is not showing record preview for one table and not showing the record preview for another table.

I also checked all the ACL's on all mentioned table its perfectly fine and also the same scenario is working on another instance.

Please help me to resolve this issue.

Thanks in Advance.

Thanks,

Swapnil

[athm]

I know this is a late reply, but I have seen something similar happening recently, the issue turned out to be that the table that is being referenced by the field is changed, since this does not change the value of the field, it still shows the referenced record value but when you hover over the icon, the preview will be blank.

Hope this helps someone facing similar issue with the above use case.