Reference field is showing sys id instead of label name in service portal

[Koel Goswami]

I have one reference field and when I am modifying the widget and trying to show it on service portal , it is showing sys id instead of the display name. But I want display value.How to achieve this?

[manjusha_]

@Koel Goswami 

You have to personalize that list to add other fields you want .

Just click on the reference field ,you will see a list of items

Just right-click on the header bar and choose Personalize > List Layout like other places in the system, add some other fields on listview - eg-name etc and save the layout configuration

Refresh your form ,you will see display name instead of sysid's

If my answer solved your issue, please mark my answer as ✅Correct & 👍Helpful based on the Impact

Thanks,

Manjusha Bnagale

[Karthiga S]

Hi @Koel Goswami 

In the Server Script of the widget, make sure you are using GlideRecord to fetch the record. When you are fetching the value of the reference field, use the getDisplayValue() method instead of getValue(). This will fetch the display value of the reference field instead of the sys_id.

Please mark it Correct and Hit Like if you find this helpful!

Regards,

Karthiga

[Harish Bainsla]

you can use .getDisplayValue(); 

[Mohith Devatte]

Hello @Koel Goswami ,

In your server side script you must have did a glide record to your table where you are getting data for that reference field.

so what you can do is use .getDisplayValue().toString(); and then pass it to HTML 

HOpe this helps 

Mark my answer correct if this helps you 

Thanks