Reference field magnifier icon is not working

aahitha2
Mega Expert

‎08-29-2019 11:16 PM

Hi All,

When i am click on reference field magnifier glass icon find_real_file.pngis not opening look up reference window to select.

What might be the reason?, can any one please help me on this?

 

Thanks,

Aahitha

 

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8 REPLIES 8

aahitha2
Mega Expert
In response to Omkar Mone

‎08-30-2019 02:39 AM

HI Omkar,

Please find screen shots of console.

find_real_file.png

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Omkar Mone
Mega Sage
In response to aahitha2

‎08-30-2019 02:46 AM

Hi 

Is anything coming after clicking on reference field?

 

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Omkar Mone
Mega Sage
In response to aahitha2

‎08-30-2019 02:48 AM

Hi 

Refer this service now KB article.

https://hi.service-now.com/kb_view.do?sysparm_article=KB0712277

 

Regards,

Omkar Mone.

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dvp
Mega Sage
Mega Sage

‎08-30-2019 02:38 AM

I think your broswer might be restricting pop ups.

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