Reference field not showing options to some users

[Bidduam]

I have a reference field that for some reason just doesn't show any options to select for normal users - however my ITIL users can see all options without any issues. 

EG: 

Reference: Software [cmdb_ci_spkg]

Qualifier: Simple

No other options selected - no variable attributes or default value.

Why can't some users see the listed software?

[AnubhavRitolia]

Hi @Bidduam 

As ITIL user is able to see options in your reference field. It means there must be some restriction at User table level.

Please check read ACL and Query Business rule for User tables to investigate what is restricted.

Also verify that this issue is only with reference field or user Is also not able to see from User table list?

If that so, you may have some References qual value in your field.

[Bidduam]

@AnubhavRitolia sorry can you give an example of what you mean? What ACL or query business rule would I be checking on

[kamlesh kjmar]

Hi @Bidduam ,

Software [cmdb_ci_spkg] is the child class of Consfiguration Item [cmdb_ci], so ACL that works on parent works on child as well.

There are two ACL that conrols this :

One ACL allows for user having cmdb_read role

Another ACL allows access to user with service_viewer role

ITIL role contains cmdb_role that's why itil users are able to see software records.

I hope this helps

Regards,

Kamlesh

[Bidduam]

So my question is, how do you make it so all users automatically get read / view access in that case - obviously I don't want to have to add people manually