Reference field not showing options to some users

[Bidduam]

I have a reference field that for some reason just doesn't show any options to select for normal users - however my ITIL users can see all options without any issues. 

EG: 

Reference: Software [cmdb_ci_spkg]

Qualifier: Simple

No other options selected - no variable attributes or default value.

Why can't some users see the listed software?

[kamlesh kjmar]

There are two ways, either modify any one of the above mentioned ACl and add snc_internal role in requires role section OR create a new Read ACL on the chilld i.e. Software table and add snc_internal role in the requires role section

I hope this helps.

Regards,

Kamlesh

[Bidduam]

Sorry I have no idea what you mean?

If I search roles I do not have anything called snc_internal or for that matter a role that has internal as part of it's name.

I also looked at the acl's for cmdb_ci and cannot understand why it is not working already as it has the following:

Shouldn't that mean that users already have read only access?

[kamlesh kjmar · Accepted solution]

@Bidduam Try this, if you are looking specifically for Software table, then create two Read acls one at table level and one at field level on Software table with Requires Roles embedded list as empty as shown below

1)

2)

I hope this helps.

Regards,

Kamlesh

[Bidduam]

We don't appear to have a role called snc_internal - can't find it in the roles at all

[kamlesh kjmar]

That is okay, keep your Requires role embedded list empty in that case and it will work.