Reference field on a case form

[Nandhinisri]

Hi,

If suppose there is a asset field in case form and it is a reference field. Table is alm_asset. It has different attributes but the display name of the asset is displayed on the case form. Now I want someother attribute of the asset table to be displayed in the case form. How do I figure this out?

TIA

[Dr Atul - LNG]

Hi @Nandhinisri 

What is your use case? What value you are looking for ?

[Nandhinisri]

I want to display the serial number of the asset in portal instead of display name of the asset.

This is my use case

[Dr Atul - LNG]

From an end user's perspective, which is easier to remember and read – the Serial Number or the Name? Making this change could negatively impact the user experience. It's better to automatically populate the Asset Serial Number based on the Asset Name.

[Nandhinisri]

Displaying the serial number is the want now. 

[Dr Atul - LNG]

Hi @Nandhinisri 

Refer to @Shivalika  screenshot and if possible please consider user experience as well.