Reference Field Preview

[Matt Dumont1]

We have a reference variable on a catalog item that points to "task" but is filtered to Incident and Change only.   When we preview a record by hovering over the "i" icon, it only displays two fields for Change (see attached).   We have already defined the sys_popup view, and Incident looks right.   The url is redirected to popup.do with the sysparm_view of null.   How can we update the preview to be the same as sys_popup for Change?

[Matt Dumont1 · Accepted solution]

I can't say for sure what ended up being the fix.   HI said that several OOB form sections had been broken at some point and no longer linked to the Change Request form.   I fixed those links, and it seemed to work.   Then, it stopped working again, and apparently we did not have a "sys_popup" view.   In talking with their rep, I discovered that going to the form with the argument "sysparm_view=sys_popup" will still pull up the form with the default fields, but if the view hasn't been modified, it doesn't technically get created or exist.   Apparently, if that is the case, a random form section will be selected to display on pop-ups.   I made a change and saved it.   That seems to have resolved the issue long-term.