Reference qualifier affects the UI policy

[surya76]

I am writing to seek assistance with an issue I am encountering in ServiceNow related to the reference qualifier for a catalog item field. Here are the details:

• Field Name: Category (a lookup select box field pointing to the sys_choice table)
• Reference Qualifier Used:

  javascript:'name=sc_req_item^element=u_sub_category_^inactive=false^dependent_value=' + current.variables.itsm_subcategory

Issue: When I create a new UI policy and include this category field in the condition, the choices displayed are in a different language. However, when I use the following reference qualifier, the correct choices are displayed in the UI policy:

nameINjavascript:getTableExtensions('sc_req_item')^element=u_sub_category

I would appreciate any insights or solutions you could provide to resolve this issue. Specifically, I am looking to understand why the first reference qualifier causes the choices to display in a different language and how to ensure the correct choices are displayed consistently.

[JohnnySnow]

@surya76 can you share some screenshots to understand this issue better

[surya76]

Hi medi c,

sorry that was a typo when I posted this question iam querying the right field in my script.

[Medi C]

Hello @surya76,

You have a typo in "u_sub_category_" (there is _ at the end). Hence, you might be querying the wrong element.

Below is the corrected version and please ensure "current.variables.itsm_subcategory" is not empty:

javascript:'name=sc_req_item^element=u_sub_category^inactive=false^dependent_value=' + current.variables.itsm_subcategory

[Medi C]

Hi @surya76,

Was this helpful? Is the issue resolved?