Reference qualifier behavior in RITM form

[SouvickA]

Hello All,

I need to clarify a configuration on Service catalog.

Variable (A) is showing drop down options from reference qualifier and based on selection another variable (B) shows choices. The configuration works good while the catalog is on portal. After submitting, we have kept the variables editable on the respective RITM. But the issue on this RITM level for the submitted item, the variable A is not showing all the correct options and same for variable B.

Please share any knowledge on this configuration.

Regards,

Souvick

[Ankur Bawiskar]

@SouvickA 

how are you doing the validation?

Is it via catalog client script?

If yes then Did you make sure "Applies on Requested Item" is marked as True?

Share some screenshots.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[SouvickA]

Hi Ankur,

The validation is configured on the reference qualifier of variable A. The qualifier is running on a customised choice table. The query is that while the correct options are populating while filling the form on portal. But do we have limitations in ServiceNow that the same qualifier will not run on RITM level if the variables are editable after submitting the form?

Screenshots cannot be shared due to security constraints.

Regards

[Nawal Singh]

Hi @SouvickA ,

Key reasons:

1. Reference Qualifiers are designed for Catalog view, not the RITM view.

2. Catalog Client Scripts and Catalog UI Policies do not execute on RITM/task forms.

3. The reference qualifier logic does not automatically apply to variables shown on RITM forms unless explicitly configured.

 If you found my response helpful, please mark it as helpful and accept it as the solution.

Thank you
Nawal Singh

[Nawal Singh]

Hi @SouvickA ,

Could you please share the reference qualifier logic? That might help us identify the issue more effectively.

Thank you!