Reference Qualifier for Change Request field

[Piyush Dwivedi]

If we want to add reference qualifier for Change Request table for a service field, what is the best solution?

[Dr Atul G- LNG]

Hi @Piyush Dwivedi 

Check this:

https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/data-diction...

https://youtu.be/SNHbdlGhcFo

[Ankur Bawiskar]

@Piyush Dwivedi 

That field is at task level and is used by many tables which extends task.

So you should not change anything there.

You can use dictionary override for your requirement and that's the only solution.

here is the link for best practices

Best Practices – Dictionary Overrides 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Piyush Dwivedi 

if that field is at task level then you should use "Dictionary Override" for CHG table so that it doesn't impact any other tables.

here is the link for best practices

Best Practices – Dictionary Overrides 

If that field is at change_request table then you can simply update the reference qualifier on that field in dictionary

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Piyush Dwivedi 

Hope you are doing good.

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If my response helped please mark it correct and close the thread so that it benefits future readers.