Reference qualifier for lookups select box is not working

[samuelscott]

Hello,

I created a lookup select box variable named "subcategory" where I want the options on the drop down to be directly dependent on the option chosen before from the "Product Category" variable. I know that in order to have the reference qualifier work dynamically with a variable value chosen before, a variable attribute must be implemented such as: "ref_qual_elements=category". I've based my approach off another look up select value that does work, however, I can't seem to understand why in this case it doesn't work. 

This is what i have placed under the reference qualifer field----> javascript: 'category=' + current.variables.u_product_category + '^category!=NULL'

This is what i have placed under the variable attributes field---> ref_qual_elements=category, is_searchable_choice=true

Please let me know if someone can figure out the issue!

Thanks!

[Manish Vinayak1]

Could you try changing the variable attributes to the following:

ref_qual_elements=u_product_category

ref_qual_elements should contain the list of variables which are being used as dependent variables on your advanced qualifier condition; and I see you are using u_product_category as a dependent variable in your reference qualifier.

Hope this helps!

Thanks,

Manish

[Raf1]

Hi Samuel,

This previous article should help you:

https://community.servicenow.com/community?id=community_question&sys_id=da21af43db0f67009540e15b8a96...

Regards,

Raf