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reference qualifier knowledge group type

Sooriya3
Giga Guru

Hi.. I have a reference qualifier of type CONTAINS knowledge on the knowledge management group which is not working. No groups list when I click on the knowledge management group selection (apart from admins). What could be the issue?

9 REPLIES 9

yes there are 4 groups of the type and the user has "knowledge" role. 

@Sooriya3 

is that ref qualifier working for admin?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

 Hello @Sooriya3 ,

 

Can you please check is there any acl that may restricting data .

Hello @Sooriya3  ,  

 

I hope you are doing well . Does my response helps you ? 

 

If my response helps you  then you cam mark it as helpful and accept as solution. This will helps further future queries.

 

Regards,

Aditya,

Technical Consultant

Chaitanya ILCR
Giga Patron

Hi @Sooriya3 ,

 

check the ACLs 

 

Look for the read and query range and query match acls on the sys_user_group table 

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya