Way to close list view incidents without blocking auto closure job

[MouktikB]

There is a requirement to restrict users from closing incidents (p1 and p2) in list view without filling up a certain field. Created a BR to do the same and it worked as expected but also blocked the auto closure scheduled job. Created a data policy to replace that but wondering if that would also block the auto closure job? Please suggest if there are any better ideas and will not at all affect the auto closure job. This has led to quite some incidents which did not close automatically.

[Ankur Bawiskar]

@MouktikB 

in your before update business rule you can check interactive session and add in conditions so when it runs with scheduled job BR condition fails

gs.getSession().isInteractive()

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[Chaitanya ILCR]

HI @MouktikB ,

you can add condition in the BR like 

updated by IS NOT system

or

you can go the  approach shared by @Ankur Bawiskar  with gs.getSession().isInteractive()

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[MouktikB]

When I created the Data policy, I have used this condition as Updated by is not system. Does that help?

[Ankur Bawiskar]

@MouktikB 

better to update your existing BR with that condition, rather than touching/creating data policy

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