Reference qualifier not applied
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02-18-2025 01:03 AM
Hi All,
I have an issue with filtering inactive users on a reference field on a form.
and the reference specification details:
however on the Issue form, the Issue assigned to field would still show inactive users
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02-18-2025 01:15 AM
Hi @dev_K
Is there any dictionary override applied in the IPT table? Can u give me the table name to check in my Pdi?
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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02-18-2025 01:16 AM
Issue table: sn_grc_issue
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02-18-2025 01:24 AM
Hi @dev_K
This field as dictionary override
You need to update the details here not in task table.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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02-18-2025 01:16 AM - edited 02-18-2025 01:30 AM
HI @dev_K ,
Is assigned to from task table and Issue Assigned to both are same fields?
You have added reference qualifier to assigned to on task table. Similarly add the reference qualifier to Issue Assigned to field also in sn_grc_issue table. As both are different fields. Also check for dictionary override for this field.
If my answer helps you, Kindly mark it as helpful!/correct
Best Regards,
Pooja