Reference qualifier not applied

dev_K
Tera Contributor

Hi All,

 

 

I have an issue with filtering inactive users on a reference field on a form.

 

dev_K_0-1739868796747.png

 

and the reference specification details:

dev_K_1-1739869208439.png

 

 

 

however on the Issue form, the Issue assigned to field would still show inactive users

 

dev_K_2-1739869395374.png

 

 

 

4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @dev_K 

 

Is there any dictionary override applied in the IPT table? Can u give me the table name to check in my Pdi?

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Issue table: sn_grc_issue

Hi @dev_K 

 

This field as dictionary override

 

 

AGLearnNGrow_0-1739870591619.png

AGLearnNGrow_1-1739870609181.png

 

 

You need to update the details here not in task table.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Pooja58
Kilo Sage

HI @dev_K ,

Is assigned to from task table and Issue Assigned to both are same fields?
You have added reference qualifier to assigned to on task table. Similarly add the reference qualifier to Issue Assigned to field also in sn_grc_issue table. As both are different fields. Also check for dictionary override for this field.

 

If my answer helps you, Kindly mark it as helpful!/correct
Best Regards,
Pooja