Reference Qualifier

[nameisnani]

Hi Team ,

As u can see in the below image , Here i have added sub- category and application category based on the category selection . it is OK in Platform level . 

If u can see in the portal it is not showing 

How to update my reference qualifier 

My Reference Qualifer 

javascript:if(current.variables.subcategory=='CFS Edge') 'element=u_application_category^name=incident^value=Platform Support'; else 'name=incident^element=u_application_category^dependent_value=Lighthouse';

Thanks

@BharathChintala 

@Community Alums 

@Prince Arora 

@Gunjan Kiratkar 

@Sagar Pagar 

@Ankur Bawiskar 

[Community Alums]

Hi @nameisnani ,

can you please check with " Reference " Type.

I will work on portal as well.

From  :https://www.servicenow.com/community/now-platform-forum/reference-qualifier-not-working-on-portal/m-...

[nameisnani]

Hi @Community Alums 

Thanks for the QR

[Community Alums]

Hi @nameisnani ,

there are a few things you can check:

1. Check the portal ACLs: Make sure that the portal user has the necessary permissions to access the records that the reference qualifier is filtering. Review the ACLs for the tables involved in the reference qualifier and ensure that the portal user has the necessary read access.

2. Check the portal widget: If the reference qualifier is being used in a portal widget, check that the widget is configured correctly. Ensure that the widget is using the correct table, and that any necessary portal-related configurations (such as portal ACLs) have been set up.

3. Check the reference field: If the reference field itself is not displaying any records, check that it is correctly configured. Ensure that the field is pointing to the correct table, and that any necessary reference fields are configured correctly.

4. Check the reference qualifier script: Review the reference qualifier script to ensure that it is correctly written and does not contain any syntax errors. Make sure that any variables or fields referenced in the script are spelled correctly.

5. Check the records being referenced: If the reference qualifier is not filtering records as expected, review the records being referenced to ensure that they meet the criteria specified in the reference qualifier script.

[nameisnani]

Hi @Community Alums 

Portal Acls , Portal widget and others all are looks good . 

i don't why i am unable to achieve this ,