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Edit UI action visible but greyed out for all users (workspace view)

How can I get rid of the Edit UI action which is visible but greyed out - attached screenshot for reference.steps to reproduce:got to service operations workspace click open incidents from list

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Domain Separation Learning Suggestion

Hello everyone,I am starting to learn about domain separation from scratch. If anyone here has prior experience working with domain separation, I would really appreciate it if you could share any useful learning resources—such as YouTube videos, docu...

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workaround for custom table creation

There is data in an xl sheet containing branch information. Currently, the support team is manually entering this data by referring to the Excel sheet. The business wants to automate this process. What is the best solution without creating a custom t...

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If members of a group rejected the approvals, still task creates

Manager approved, if approved then group approval, if members of group approved, then create task, if members of the group rejected, still task creates.Any idea or tips are greatly appreciated.-abrouf

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How to display a pop-up confirmation

I want to Display a pop-up confirmation with YES or NO when the HR Service is ‘Hire’ and state changes to close complete without using a UI Action in Workspace. Please help me here.@Ankur Bawiskar @Ravi Gaurav @Jaspal Singh4 @Ravi Chandra_K @Dr Atul...

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Add 'Create Request' Option in Service Operation Workspace

How can I adjust this code and add an option 'Create Request', when the user will choose this option he will be redirect to the instance url (should be dynamic) + esc?id=sc_category, for example: https://servicenow/esc?id=sc_categoryThe user should h...

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Issue With Catalog Client Script - Variables Not Hiding Based on Selection

Hi Team,I am facing an issue in a ServiceNow Catalog item related to dynamic variable visibility based on the "Request Reason" dropdown. I have a variable request reason (choice field).Based on the selected value, i need to:show only the relevant se...

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Open window in Same tab for the Service Operations workspace

Like many groups we have had to rebuild our Edit buttons for the workspace views. I have managed to get the declarative action to work properly in the Project workspace, however I am unable to get the open(url,'_self') script to work in the Service O...

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Show Only Parent Change Request Affected CIs in Change Task slushbucket

Hello Community,I have a requirement in Change Management where Affected CIs are selected on a Change Request. When Change Tasks are created for that Change Request, users should be able to select only those CIs in the Change Task that were already a...

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Dashboard Interactive Filter Issue with Dot-Walked Sub-tower Field (Incident Table)

Hi Team, We have a requirement to implement an interactive filter (Sub-tower) on a dashboard. The report is created on the Incident table; however, the standard Sub-tower field is not available on the Incident or Group table. To handle this, we are p...

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How do I limit visibility of sidebar component

I've created a page collection and added it to the sidebar of my workspace. The data in the page collection should only be displayed if the record comes from the SC_TASK table. How can I control visibility for one specific icon? I want the others ...

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Building ServiceNow apps via Claude Code and the ServiceNow SDK

Vibe Coding with Claude Code + ServiceNow SDK This is a series of short episodes (around three minutes each) that walk you through building native ServiceNow apps from your terminal using Claude Code and the ServiceNow SDK. Each episode covers one ...

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More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here!

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! Last year, you showed us what was possible with the power of Build Agent. The apps you created, the prompts you shared, and the ideas you brought to life using Build Agent insp...

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Hide Multiple Choice Field Option for Specific Users on Table Form View (not Catalog Items)

I feel like this should be easy, but the answer eludes me right now. I tried searching the Community, but all the matches I found deal with Catalog Items, and I am not looking for that. I am dealing with the Form view of a Table (so I am not in the...

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Order Guide Sequence "Invalid Reference"

Whenever I create a sequence for an order guide, it errors on each item with "invalid reference." If I try to remove the invalid reference and choose the "Parent Record Request," it just goes back to "invalid reference." Any ideas why this keeps ha...

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