Regarding a dilog window open having the incidents detail
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4 weeks ago
Hi All i have a new requirment where client want that when a incident having same short description during creation. then it should not allow to save it rather it through error message like,' DUPLICATE RECORD ARE HERE, CLICK HERE TO VERIFY IT'. when someone click on the 'HERE' that then it should open a dilog box that shouldcontain the incident number along with it's shortdescription.i am not able to find a way out for that. can any one help me on this.
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4 weeks ago
from where are you planning to create? via record producer portal or from native?
You can use UI page to check and render the earlier INC number
what did you start with and where are you stuck?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
⨠Certified Technical Architect || ⨠9x ServiceNow MVP || ⨠ServiceNow Community Leader