Regarding Configuration item and category, Subcategory

[AleshKumarK]

I have issue with category and configuration item.

Issue was In Incident form, For example:INC1 when configuration item select A and category x is available.

For INC2 when configuration item select A &  category x is not availble.

Could you please explain how it works or issue.

[Ankur Bawiskar]

@AleshKumarK 

some script is hiding that category.

What debugging did you perform and what's your analysis?

If my response helped please mark it correct and close the thread so that it benefits future readers.