Regarding Fields on Standard Ticket

[Astik Thombare]

Hi Community,

I'm facing an issue with the fields on the standard ticket page. For some HR tables, the Description, Opened For, and Subject Person fields are showing, while for others they are not. I'm unsure how to determine the cause of this 

Table for which short Description and other fields are not appearing

Table for which description  and other fields are showing

I want same fields needs to appear on HR tables as well

Thanks in advance 

[Slava Savitsky]

You can configure it under:

All > HR Administration > HR Services > HR Service Configuration

For more details, refer to this article from the product documentation:

Configure the HR ticket page header for an HR service

[Astik Thombare]

Hi @Slava Savitsky ,

Both tables are using same Opened for / Approver view . still for one table the description is appearing and for other it is not

Thanks,

Astik

[Astik Thombare · Accepted solution]

The error was due to restricted caller access. Someone had edited the widget, invalidating the restricted caller access on the description field. I changed the status to 'accepted,' which resolved the issue and allowed me to view the description