Regarding instance

[Karanpreetsidhu]

Hello ServiceNow Developer Support,

I requested a Personal Developer Instance approximately 48 hours ago, and my account is still showing "Waitlisted for instance."

I understand that instance availability may be limited, but I wanted to check whether my request is active and if there are any issues with my account.

I urgently need a Personal Developer Instance for my university capstone project, where my team and I are building and testing our solution on the ServiceNow platform. Our project timeline is approaching, and the delay is affecting our ability to begin development and integration.

If there is any possibility of assigning an instance to my account as soon as one becomes available, I would greatly appreciate your assistance. If there is anything I can do to help expedite the process, please let me know.

Thank you very much for your time and support. I look forward to your response.

[Dr Atul G- LNG]

Hi @Karanpreetsidhu 

Don't worry—this is quite common at the moment.

Over the past few days, many community members have reported delays when requesting a PDI. In some cases, the waiting period has been 2-3 weeks or even longer, especially for lower ServiceNow versions.

You can try requesting an instance on an earlier release, such as Zurich or an older version, but there may still be a waiting period due to high demand.

For now, patience is the best approach, as PDI availability depends on overall demand and ServiceNow's infrastructure capacity.

[Tanushree Maiti]

Hi @Karanpreetsidhu 

Many community members are facing the same issue.

Due to high demand following a new platform family release, PDI pools for the Australia version are currently experiencing errors or waitlisting. These days lots of similar issue reported.

I will suggest you to Wait  for PDI request to be provisioned if your request is  already waitlisted.  Do not cancel your request, as you will lose your spot.

Support is not available for PDI .

Note:You can try releasing your current request and requesting an earlier version (e.g., Zurich ), as they may have more availability . But Community members reported that there is also having waitlist issue.

[Tanushree Maiti]

Hi @Karanpreetsidhu 

Many community members are facing the same issue.

Due to high demand following a new platform family release, PDI pools for the Australia version are currently experiencing errors or waitlisting. These days lots of similar issue reported.

I will suggest you to Wait  for PDI request to be provisioned if your request is  already waitlisted.  Do not cancel your request, as you will lose your spot.

Support is not available for PDI .

Note:You can try releasing your current request and requesting an earlier version (e.g., Zurich ), as they may have more availability . But Community members reported that there is also having waitlist issue.

[yashkamde]

Hello @Karanpreetsidhu ,

I understand your concern, my PDI was offline for around 4–5 days at a stretch, and at times even when it came back it was running quite slow. From what I’ve seen, if the instance is showing as available, the best approach is to keep checking and trying every day. Usually it does come back online eventually, though the wait can be frustrating.

Note: I have recently seen an increased number of community posts regarding PDI waitlists. This suggests the issue may be related to ServiceNow's infrastructure capacity or instance availability on their side. In such cases, users must wait until additional resources become available and an instance is assigned.

If my response helped mark as helpful  and accept the solution.