Regarding Zendesk Spoke
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01-13-2026 03:16 AM
Hi ,
I have followed the provided documentation and completed all the required steps for integrating Zendesk with ServiceNow. However, I am facing an issue specifically with the Zendesk webhook configuration, particularly around the endpoint setup. Could someone please help clarify or guide me on resolving this webhook issue?
Thanks in advance for your support.
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yesterday
Hello,
Technical user on Zendesk side either need the right to create webhooks (I heard, it's "admin" right only).
Or
you can give Zendesk team all the details of the webhook and they will manually create it : Endpoint (you can find it in the scripted rest api *zendesk / name (webhook registry) / Token (webhook registry) / event (webhook registry)
They will give you the Webhook ID to be filled ServiceNow side (webhook registry).
Cheers
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yesterday
The webhook endpoint issue with Zendesk integration trips up a lot of devs. Admin permissions on the Zendesk side are non-negotiable for webhook creation, had to figure that out myself. For teams managing complex integrations and data flows at scale, tools like Phonexa help keep everything connected cleanly. Double check your scripted REST API config and token setup too.
