Relate Service Request to Incident

[snowuser111]

Hi,

I have a requirement to Relate Service Requests to Incidents same as Changes can be related to an Incident.

Because some incidents are caused by Service Requests and we need to be able to reflect this.

How can I proceed please help and suggest.

[The SN Nerd]

Is this a one to many relationship?

• Create a reference field of type 'Service Request' or 'Incident' depending on the direction of the relationship
  Reference Fields - ServiceNow Wiki

Is this a many to many relationship?

• Activate the Task Relations plugin
  Many to Many Task Relations - ServiceNow Wiki
  
  

[bernyalvarado]

It sounds like you're looking that 1 Service Request can have associated one or more Incidents; while 1 incident can only be caused by 1 Service Request.

If this is the case, i will recommend creating a new field in your incident table called Responsible Service Request (or something like that). This field should be of Reference Type and it's reference should be to the Requested Item (sc_req_item) or Request (sc_request) table.

Thanks,

Berny

[snowuser111]

Hi Paul and   Berny,

1 Incident : multiple Service Request. The link for change/problem is already present as below.

[bernyalvarado]

Hi, it looks like that link is for the Change Request table [change_request]. If i understood you correctly you want to do it against the Request table which is sc_request.

Thanks,

Berny