Imagine a Service Portal widget with the following fields: Full Name, User Type (dropdown), Location, and Department.Here's the use case:The User Type dropdown includes options like Employee and Intern. Depending on what the user selects, the Departm...
Hi, I have a requirement that changes a free text field to a choice list fields but I am having trouble coding the functionality so any help will be appreciated.It is for the propose major incident UI action pop up (image 1) I want to remove the bus...
Hi community,I have a requirement to populate a custom Date/Time field u_closed on the Incident table. I want this field to capture the exact timestamp when the state changes to "Closed" (state = 7), matching the time shown in the activity stream whe...
Hi Community Please advise how I can make condition with bind data for data source for single score.There isn't such options there.I need to get locations from @Data.look_up_user_preferences_1.result.locationThank you
Hello Community,We are attempting to retrieve the "Requested For" and "Opened By" fields from the sysapproval table, but we are currently unable to retrieve these values. We would appreciate assistance in triggering the "Requested For" and "Opened By...
var gr = new GlideRecord('sc_req_item');gr.addEncodedQuery('active=true^cat_item=uvsdalvyut6768s8^approval=requested^sys_created_onRELATIVELT@dayofweek@ago@3');gr.query();while (gr.next()) {var gr = new GlideRecord('sc_req_item'); gr.addEncodedQuery(...
how to use collapse container in ui builder ,servicenow?In configuration section for collapse there only two fields onr is expanded toggle field and the other one is aria hidden.After adding the components as in the image iam getting the attachments ...
Hi all,Can anyone suggest what are the Integration methods for Servicenow Confluence integration?Paid or free, 3rd party tools, integrationhub or REST API any method and also suggest which is best?Accessing Knowledge articles from Virtual agent is th...
Hi Community,I'm working on a push notification in our FSM project and need some guidance.Scenario:A WOT bundle or standalone WOT is assigned to agent,The Scheduled Start Time is within the next 2 hours,If the agent is unassigned from the visit (due ...
Hello, The reference field shows the Display Name from table X, as expected, since the Display Name field has Display = true. Without changing this setting, is it possible to use the Name field for the reference field, but only in one specific table?...
Hi Team,How can we copy the full contents of cryptoJS from CDN to script include and start using it server side?https://cdnjs.com/libraries/crypto-js Is there any other source we can copy as well I am ok with it. Please let me know if you have any fe...
I'm developing a scoped application intended for publishing on the ServiceNow Store via the Technology Partner Program (TPP).My use case involves integrating with an external system when a new item is requested through the Service Catalog. Naturally,...
When we upgraded to Washington D.C. and I view existing incident record in the SOW and I click info icon in the caller in the record information it is showing like this. How to show caller info in this popup? Component is not figuredAdd details in t...
can we add icon on record beside number Need to place a chat icon beside IMS number and this shall be blue when chat is active and change the color when chat has ended
Hi,I have a catalog where there are 2 fields :1. List type > Multiple users can be selected2. MRVS (having 3 variables : users,machine name,serial number) > This gets populated based on user selected in field 1.If i remove any row from MRVS, then the...
