Related List doesn't show records when state changed for the KB Article.

[Hardik2109]

Hello Everyone,

When we go to related list of any Published KB article, we have record in "Assigned Topics" related list.

But, when we check out that KB article, it doesn't show any record in Assigned topic related list.

Can anyone suggest, how to fix this.

Thanks in advance!

[OlaN]

Hi,

I don't understand what it is you want to fix. Can you please clarify?

[Ankur Bawiskar]

@Hardik2109 

so you are saying when KB is checkedout the related list record is gone or deleted or hidden?

If yes then did you check any script is doing that?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Hardik2109]

If you see the image, when the Article is Published, it shows 1 record.

But, when article is checked out, it shows 0. I want, if user checkouts the article (article goes in Draft state) then too, it should show 1 record in this "Assigned topics".

I have checked, UI Policies, Client scripts, list controls, related lists, and did not find anything.

[Ankur Bawiskar]

@Hardik2109 

is it the same KB sysId?

There is no OOTB "Assigned Topics" related list on KB form

If my response helped please mark it correct and close the thread so that it benefits future readers.