Related List to display all affected CI records

[harishdasari]

Hi,

In change request, when user adds additional CI's in related list affected CI tab, Then it should fetch all the records like incident, Problem, change and it should get displayed in the newly created section called "Related affected CI record".

any one please let me know how can I achieve this

Thank you

Michael.Fry   kalai

[marcguy]

I think you would need to add a Defined Related list, which is a related list that you can script.

because you need to walk through each affected CI and add any task where that is the primary CI (cmdb_ci) on each task type.

Create defined related lists

[harishdasari]

Hi,

Thanks for the resoponse,

I have already did that.

I have created relationship as shown in screenshot and added this relationship to a newly created section.

So now how can I fetch and display records(incident, problem) under this section for newly added affected CI's.

Thank you.

[harishdasari]

anyone can give me some clue what should I do to achieve this requirement

david-smith abhinay ctomasi

Thank you.

[Abhinay Erra]

so you want to populate all the change, incident and problem that are

affected by the ci on your current change. Is that correct?

On Wed, Jul 12, 2017 at 07:57 Harish Kumar Dasari <harishd.srv@gmail.com>