Related List to show CI's related to a Caller
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‎03-06-2015 02:40 AM
Using a Related List, I'm looking for a way to show all CI's related to a Caller in an incident form. I created a relationship under System Definition, but the results are not correct. Please help
Thanks
Pamela
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‎03-06-2015 02:57 AM
We are using an attribute on the Caller field for this (need to activate advanced view to see this field in the dictionary)
ref_contributions=user_show_ci
Reference Qualifiers - ServiceNow Wiki
You can probably find some more info in this thread
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‎03-06-2015 03:49 AM
Thank you Fredrik Palmqvist for your response, I'm checking the link you provided.
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‎03-06-2015 05:03 AM
Thank you Fredrik, it is working (it's displaying the CI's related to the caller) but now the problem I'm currently facing is that it doesn't allow me to select the CI to populate it in the 'cmdb_ci' field. What happens is, when I try to select any CI, it just opens up the CI record form.
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‎03-06-2015 05:54 AM
It's the same for us, it just open the CI.
Cou can always copy paste the name to the CI field if you want, even if it's not a "good" solution.
What you could do with the CI field is to restrict it to only show CIs related to User (or any other field) but it has some drawbacks as well since it'll prevent searching for other CIs.
