Related List to show CI's related to a Caller

[pamela6]

Using a Related List, I'm looking for a way to show all CI's related to a Caller in an incident form. I created a relationship under System Definition, but the results are not correct. Please help

Thanks

Pamela

[Kalaiarasan Pus]

How are caller and asset related ? Which field is being used on CI that relates the caller to CI?

[pamela6]

Hi Kalaiarasan, the field that relates the caller to CI is 'assigned_to'