Related lists on the Incident form are appearing one below another instead of side by side.

[AbW]

In the Incident form, related lists such as Task SLAs, Affected CIs, Impacted Services/CIs, and Child Incidents are expected to appear side by side. However, in my instance, these related lists are appearing vertically, one below the other. All the lists are in read-only mode and contain no records currently, but the layout itself is not displaying as expected. I have checked the form layout and related list configuration, but the issue still persists.

I am currently learning ServiceNow and trying to understand the correct way these related lists should be configured and displayed. I am attaching screenshots for reference to show how they are currently displayed.

Could someone please help identify what configuration, form layout setting, UI policy, or CSS/UI change might be causing this behavior and how to fix it?

Thanks in advance.

[miftikhar20 · Accepted solution]

Hi @AbW,

Please make sure that in your User Preferences you have enabled the "Organize form section and related list into tabs in classic form" option.

If my response helped, please mark it as the accepted solution so others can benefit as well.

[AbW]

Thank you so much , it really helped.