RElease and overdue sla

priyadharis
Tera Contributor

we have the release with planned end date. When moving from Draft state - release tasks would be created 

when we change the  planned end date on release task , the planned end date of release gets updated but that is not captured in the audit history of the release and the overdue sla doesnt get the breach time updated with new date . when we change the release planned end on the release (rm_release) , the date gets captured in audit history and overdue sla breach time is updated right. Any pointers on why that is not captured and breach time not getting  updated ?

 

6 REPLIES 6

priyadharis
Tera Contributor

we are having release tasks only (like from release moves from Drfat to Scoping -> 4 release tasks would be created and each of them needs to be completed and has a planned end date field

Bhanu29
ServiceNow Employee
ServiceNow Employee

It appears there is a customization on the task. It would be best to raise a Case with the relevant details so we can investigate the issue further.