Reload form after abort action

[andrewdunn]

Team - I have been reading the forums and trying to get a business rule to reload a form.

What I am attempting to do is;

• take the code from "Prevent Closure if Child Task is Active"
• if a user goes to close the problem and a problen task is still open they see the 2nd screen shot below
• As you can see the 2nd screen shot actually appears as if the ticket has closed
• What I am looking to achieve is a combination of the second screen shot (shows the error) combined with the ticket showing that it is still open.

My code in the before business rule is:

var gr = new GlideRecord('problem_task');

gr.addQuery('active','true');

gr.addQuery('problem',current.sys_id);

gr.query();

if (gr.next()) {

gs.addInfoMessage('Problem cannot be closed while problem tasks are still active.');        

current.setAbortAction(true);

}

I assume it will be a couple of lines of code to redirect/reload the form but have been unsuccessdul so far - any thoughts?

So that the initial screen shot of the problem ticket is:

If the business rule kicks in

And if I reload the ticket through the UI action

[andrewdunn]

Hi - it is a before update business rule

[Deepak Ingale1]

Hi Andrew,

I thoght it worked for you.

Below piece of code is working perfectly for me. It is a before update business rule which disallows user to alert priority to 1 from 2.

Could you please send some screeshots ?

(function executeRule(current, previous /*null when async*/) {

// Add your code here

gs.addInfoMessage("Cant alter the priority from 1");

current.setAbortAction(true);

gs.setRedirect(current);

})(current, previous);

[Prateek kumar]

Hello Andrew

Did you had a chance to figure out this issue.?

If yes could you please let me know aswell.

-Thanks

[andrewdunn]

Hi Prateek - unfortunately I was required to focus on some other items so have not been able to get back to this yet.

So to answer your question - No I have not been able to get it working yet

cheers

[The SN Nerd]

This is my understanding of the requirements:

When business rule is triggered

• Redirect the user to the record
• Set state to previous value

So...

(function executeRule(current, previous /*null when async*/) {
   gs.addInfoMessage("Can't alter the priority from 1");
current.setAbortAction(true);
current.state = previous.state;
gs.setRedirect(current);
   })(current, previous);