Reload form after abort action

[andrewdunn]

Team - I have been reading the forums and trying to get a business rule to reload a form.

What I am attempting to do is;

• take the code from "Prevent Closure if Child Task is Active"
• if a user goes to close the problem and a problen task is still open they see the 2nd screen shot below
• As you can see the 2nd screen shot actually appears as if the ticket has closed
• What I am looking to achieve is a combination of the second screen shot (shows the error) combined with the ticket showing that it is still open.

My code in the before business rule is:

var gr = new GlideRecord('problem_task');

gr.addQuery('active','true');

gr.addQuery('problem',current.sys_id);

gr.query();

if (gr.next()) {

gs.addInfoMessage('Problem cannot be closed while problem tasks are still active.');        

current.setAbortAction(true);

}

I assume it will be a couple of lines of code to redirect/reload the form but have been unsuccessdul so far - any thoughts?

So that the initial screen shot of the problem ticket is:

If the business rule kicks in

And if I reload the ticket through the UI action

[Amit104]

Hello Andrew,

I am facing the same issue. Did you gt a chance to fix this?

[The SN Nerd]

I have fixed this same issue by implementing my response in the previous post:

(function executeRule(current, previous /*null when async*/) {


   gs.addInfoMessage("Can't alter the priority from 1");


current.setAbortAction(true);


current.state = previous.state;


gs.setRedirect(current);


   })(current, previous);

[girpunjeritesh]

bro but i think all below lines will ignore after 

current.setAbortAction(true); 

[piyushrusia1998]

Not working

[SebastianB]

Hi guys,

as I had the same issue, here the current kb article regarding this topic: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0539962

"gs.setRedirect() in combination with current.setAbortAction(true) not executed."

Last updated this year in march.