remedy servicenow inegreation

[Ketan Pandey]

what all are the integration approach to bring  data from remedy system into servicenow.Incident data only

[Dr Atul G- LNG]

Hi @Ketan Pandey 

Yes you can do integration but before you start here are fee points

- Understand AS - IS process in Remedy

- Get the end point URL

- Do process level mapping means SN and Remedy process ( uni directional or bi - directional) 

- Table Level Mapping  SN table - Remedy Table

- Field Level - SN.incident.filed - Remedy.incident.Field

- Value level mapping  - Like SN has In progress and Remedy has Assigned to , in this case how you handel data in SN

-  Then design State Flow / Notifications / Task etc.

- Start API developement

This exercised need to done before you pick up actual development.

Here is my video fo SN - SN Integration which clear above points. 

https://youtu.be/d5WYx8dc9sE

[Shoheb_IbaaBoss]

Hi,

Please see the below post that has the details to your question.

https://www.servicenow.com/community/itsm-forum/how-to-integrate-bmc-remedy-to-servicenow/td-p/72773...

Regards,

Shoheb 

[chetanb]

Hello @Ketan Pandey ,

There are different approach you can consider- 

1) BMC Remedy Spoke -require admin privileges on BMC Remedy, if not then REST API is an option

https://docs.servicenow.com/bundle/vancouver-integrate-applications/page/administer/integrationhub-s...

2) Data Import -Table /field level mapping / transformation rule

3) Different tools available in the market which brings outside data into servicenow like OpsHub or middleware tools like Mulesoft, Dell Bhoomi or servicenow's integration hub

4)Direct API integration -both Remedy & servicenow provide APIs - either use REST or SOAP for CRUD operations

Note:- You have to take care of custom fields on the forms, encryption technique(esp.while moving KB articles in dofferent languages), understand whether its uni/bidirectional integration, type of applications/modules/format, identify type of data to integrate.

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Regards,
CB

[Anand Kumar P]

Hi @Ketan Pandey,

Easy way to do is integration hub oob spoke.

 https://docs.servicenow.com/bundle/vancouver-application-development/page/administer/integrationhub-... 

Mark it as helpful and solution proposed if it serves your purpose.
Thanks,
Anand