How to integrate BMC Remedy to Servicenow.

[Dev31]

Hi Expert,

I am a service-now developer. I am doing a Project and client requirement is if a incident create in servicenow so that incident should be created in BMC Remedy.

Basically Intergration BMC remedy to service-now.

Integration should be unidirectional. service-now to BMC.

Thanks.

[Kartik Sethi]

Hi @Dev 

If you have the Integration Hub plugin installed in your ServiceNow instance then you can follow the docs from the ServiceNow:

• BMC Remedy spoke
• Set up the BMC Remedy spoke

The docs provide step-by-step instructions to enable ServiceNow - to - BMC Remedy integrations. You can go through the docs and modify as per your Client's requirements.

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Please mark my answer as correct if this solves your issues!

If it helped you in any way then please mark helpful!

Thanks and regards,

Kartik

[H_9]

Hello,

Here is a quick guide for you to integrate servicenow with bmc remedy by OOTB spoke:

https://docs.servicenow.com/bundle/sandiego-application-development/page/administer/integrationhub-s...

If you dont have the enough subscriptions then you will have to go with the traditional way 😄

1. Get user credentials from BMC remedy which will have write access on the tables in BMC

2. Create an outbound POST type REST API, get the rest endpoint from BMC side and update it in the api

3. Get the JSON structure of the request from the BMC side

4. Build the JSON in the outbound rest api created in step2

5. Once the API is ready, test it

6. Call this API from the business rules whenever needed

7. Ex: once the incident in SNOW is created, call the above api from the async BR so that this api will take the info from the current incident record and will send it to the BMC end point and will create an incident there.

8. For updating of the ticket repeat the above steps with put type of api request

Please mark the answer correct if it helps. 🙂

Thanks.

[Eric Smith]

Dev, hello. Well, i can see your use case executed in a few different ways. the one I and my team often use is by a connector. it helps connect the two in no time and transfers a lot of different data. snow to remedy incidents (and more entities) are transferred within seconds. you can check it out and see if it would be beneficial for your project.

[Vishal36]

Hi Dev,

As mentioned in the previous answer, 

• There is a way to integrate ServiceNow with BMC remedy by OOTB Spoke. However, this needs Admin Privileges on BMC Remedy. 
• If you don't have enough Admin privileges on BMC Remedy, then you may consider the implementation of Rest APIs for integration between BMC Remedy and ServiceNow. 

As per my experience, ServiceNow and BMC Remedy integration is just a starting point for the traceability of Incidents, Requirements, and Testing Results.

Over time, spokes will be implemented at scale to handle data sync reliability issues like conflict resolution and failure recovery as usage and complexity increase. Therefore, in the interest of your client's organization, they should focus on their core competencies and consider the integration solutions available in the market. In the future, your client may require you to add more integrations along with ServiceNow and BMC Remedy. Consequently, more spokes will be needed to integrate with more systems. 

Keeping all these factors in mind, I recommend you understand the potential tools your client will be integrating with ServiceNow and BMC Remedy. Then, take a holistic approach to find the right solution for the client's problem. If it is a small-scale and one-time integration between ServiceNow and BMC Remedy, you can go for OOTB Spoke or Rest API implementation. If not, you can opt for an Integration Hub solution.

OpsHub, a ServiceNow partner and a ServiceNow-certified integration tool, offers a federated integration platform that supports more than 50+ tools that do not require any implementation from you.  

 Please reach out to OpsHub's integration experts for an initial free consultation on integration planning.

Thanks

Vishal