Remote file import

[mrcarter]

We had a remote file import setup to link to a mid server to pick up a csv file with our HR data.   This worked fine in Eureka but since upgrading to Geneva its stopped and I cannot work out why.

Can someone please advise if they have had similar issues.

We need to conttect to a mid server to get the csv file and then run a transform.

[mrcarter]

You rae talking to aan administrator and not full blown experienced developer.   The server seems to be up and running, where do I find the ECC queue

[Chuck Tomasi]

Hi Damian,

Look in the menu under ECC> Queue. See if there are any records that are not processed in the output queue.

ECC Queue - ServiceNow Wiki

[mrcarter]

[Chuck Tomasi]

Hi Damian,

This is challenging to debug via the community. I recommend reaching out to customer support. They have remote capabilities to your instance (upon request) that can provide better insight to what's going on. Sorry.

[Ranjiths88]

HI Damian,

Is the issue resolved? could you please share what causes this issue and resolution steps if any.

Thanks and Regards,

Ranjith Kumar S