Remove Carriage Returns from Email Body

[Andrew Bettcher]

Hi,

As usual, I'm working on inbound actions. We have an email that comes in from a device but it was set to put the alert text on a separate line which means the usual "name:value" set up won't pick it up.

I found this post about how to remove carriage returns from a string and it works in a background script but when I put it in an inbound rule and reprocess an email that fits the trigger, my log shows it as "undefined". Surely the syntax should be then same?? What am I doing wrong?

if (email.subject.indexOf('CKM00130702342/172.20.128.2')>-1){

	email.body = email.body.replace(/\s+/g,'');
	email.body = email.body.replace(/CN=/g,'');
	gs.info('XXBody: ' + email.body);

}

Log:

[Shane41]

Hi Andrew,

Can you provide a sample of the email body text & html versions?

Kind Regards,

Shane

[Andrew Bettcher]

This is the text in case you need to copy it out:

(CKM00130702342/172.20.128.25) system of which you need to be aware and take action to correct. The alert is:

Port SP A eth11 link down

[Shane41 · Accepted solution]

Hi Andrew,

email.body is an object and not a string so replace won't work in this case

You will need to use email.body_text to replace the carriages

if (email.subject.indexOf('CKM00130702342/172.20.128.2')>-1){

	email.body_text = email.body_text.replace(/\s+/g,'');
	email.body_text = email.body_text.replace(/CN=/g,'');
	gs.info('XXBody: ' + email.body_text);

}

Hope this helps,

Shane

[Andrew Bettcher]

You are a gentleman and a scholar (and an acrobat).

Thank you. Works a treat.