Remove Email from watchlist field for portal view
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08-07-2023 02:32 AM
Hi
I am working on form view on service portal for incident
I want to disable email from dropdown list of watchlist field for portal view.
as you can see in below attachment on first row admin@example.com is showing 3 times in the dropdown list I need to hide it.
is there any way we can do it ?
Thanks
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08-07-2023 06:49 AM
You could try creating a before query Business Rule for the user table for your portal users that adds a query to filter out unwanted users.
Also, the reason you see admin@example.com three times is because of the fields that value is located in. Based on the second option listed, I'd say the dictionary entry for the field has some attributes to pull in the full name, user ID, and e-mail address when displaying results. I don't think this is what you want to work with, but I could be wrong.
