Remove HTML tags from notification

[Darlene York]

Hello,

I wrote a notification on the kb_feedback table. I want to get the comment from the, but its keeping the HTML tag.  Any assistance would be greatly appreciated.

[Darlene York]

Good Morning,

Thank you for your reply.  When I remove the tags and hit save, and open it back it re-applies the tags.

[piyushsain]

instead of ${comments}

call a mail script, (for example: ${mail_script:printComments}) and print the comments in mail script

[sushantmalsure · Accepted solution]

This is happening because comments are stored with html tags around it.

Instead of using ${comments} directly do following (example):

can create new email script (System Notification>email>Notification Email Script) to print comments and then use that script in your notification.

Example:

Mail script: 

Name: writeComments

script: 

var com = current.getValue("comments");

template.print(com);

Call script in notification: 

${mail_script:writeComments}

[Darlene York]

I will try this.  Thank you so much.

[sushantmalsure]

Sure keep us posted and mark answer correct once you are satisfied😊