Remove HTML tags from notification

Darlene York · ‎07-26-2023

Hello,

I wrote a notification on the kb_feedback table. I want to get the comment from the, but its keeping the HTML tag. Any assistance would be greatly appreciated.

sushantmalsure · ‎07-27-2023

This is happening because comments are stored with html tags around it.

Instead of using ${comments} directly do following (example):

can create new email script (System Notification>email>Notification Email Script) to print comments and then use that script in your notification.

Example:

Mail script:

Name: writeComments

script:

var com = current.getValue("comments");

template.print(com);

Call script in notification:

${mail_script:writeComments}

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Regards,Sushant Malsure

View solution in original post

Kalyani Jangam1 · ‎07-27-2023

HI @Darlene York

Check Source code of html in notification. Source code like below

I have tried this and it is working on kb_knowledege feedback table also.

Please check and Mark Helpful and Correct if it really helps you.

sushantmalsure · ‎07-27-2023

@Darlene York

Click on source code

and remove the <p> and </p> around comments.

If you dont find anything there then post a screenshot of the source code.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Regards,Sushant Malsure

Darlene York · ‎07-27-2023

Good morning. thank you for your response. When I remove the tags and hit save, it reapplies them.

piyushsain · ‎07-27-2023

Try going on the source code from the tool bar in the Message HTML and remove the tags

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Regards,
Piyush Sain