HI,
On the incident form we have a client script running that uses a GlideAjax to filter categories based on a parameter on the incident form.
This works nicely on the normal forms, but it doesn't work on the agent workspace.
I've did some debugging and it seems that the Agent workspace does not support g_form.getControl/g_form.removeOption/g_form.addOption methods?
The info message, in the screenshot, shows the result of which categories should be visible. For this example only 1 category, Security, should be available but all the categories are still available.
Client script to remove and add the categories
//Loop through all existing category options
var options = g_form.getControl('category').options;
//g_form.addInfoMessage(options.length);
for (var k = options.length; k--;){
//Dont remove current category & -- none --
if(options[k].value != currentCategory && options[k].value != ''){
//g_form.addInfoMessage('Remove option ' + k + options[k].value);
g_form.removeOption('category', options[k].value);
}
}
//g_form.addOption('category','','-- None --');
for( var i=0 ; i < answer.length ; i++) { //Loop into the array
//g_form.addInfoMessage(answer[i].name + " - " + answer[i].value);
if(answer[i] != currentCategory){
g_form.addOption('category', answer[i].value, answer[i].name);
}
}
