What is difference : Restricted caller access privilege settings VS Cross scope Access ?

BT10
Tera Expert

Hi ,

Anyone please explain me difference between "Restricted caller access privilege settings VS Cross scope Access ".

both seems same to me.

3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

good explanation here

https://servicenowben.wordpress.com/2018/09/27/cross-scope-privileges/

https://community.servicenow.com/community?id=community_blog&sys_id=44ad22a9dbd0dbc01dcaf3231f961921

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Thanks, but that stuff i have already read and still unable to understand difference. both seems same to me.

this is the high level

cross scope is used for high-level access like read, write or execute API when the application is set to run time access as tracked.

RCA is giving access to specific application artifact like table, script include, business rule etc when requested from other scope

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader