Remove Preview Record Message for a Catalog Item in Service Portal

Daniel Arnold · ‎08-15-2024

Hello all,

I'm trying to figure out how to remove the preview message that appears when the cursor hovers over the (i) icon next to a reference field in the service portal. This field is a reference field to the sys_user table and is on a catalog item.

Any advice would be greatly appreciated!

Daniel Arnold · ‎08-16-2024

I was able to solve this with the following steps:

1. Navigate to sp_page.list

2. Open the sc_cat_item record.

3. Add the following Page Specific CSS:

.tooltip {
display: none !important;
}

View solution in original post

ShubhamGarg · ‎08-15-2024

Hello @Daniel Arnold ,

Here is the step by step guide to How to hide reference variable (Information icon) on Catalog items in Service portal?

If my response helps you in any way, kindly mark this as Accepted Solution/Helpful and help in closing this thread.

Regards,

Shubham

Daniel Arnold · ‎08-16-2024

Thanks for your response. This recommendation works for completely removing (i) information icon. However, I'm trying to keep the icon but remove the "preview this record" message that displays when hovering over it.

Sid_Takali · ‎08-15-2024

Hi @Daniel Arnold Refer these threads

https://www.servicenow.com/community/developer-forum/how-can-i-remove-information-icon-from-a-refere...

https://www.servicenow.com/community/developer-forum/remove-info-icon-from-reference-fields-from-cat...

https://www.servicenow.com/community/developer-forum/how-to-hide-preview-this-record-icon-on-portals...

Sumanth16 · ‎08-16-2024

Hi @Daniel Arnold ,

Please refer below thread:

https://www.servicenow.com/community/developer-forum/hide-referenced-popup-in-new-service-portal-in-...

Mark as correct and helpful as applicable.

Thanks & Regards,

Sumanth Meda