Remove Suggestion from Short Description

Brian Lancaster · ‎06-25-2019

I created an app extended from task table. I reused short description field. Is there a way to hide the suggestion button that appear next to short description for this table? It is not needed and would possibly cause confusion for the users. I'm hoping there is a way to do this without DOM Manipulation. I was able to remove knowledge by overwintering the variable attribute but I did not see anything for suggestion in the variable attributes.

Waleska · ‎06-25-2019

From my understanding, there is no way to disable the Suggestion button via a Dictionary Override. I was able to find this from about 10 months ago with a kind of work-around to create a UI Macro that will allow you to override the tables you want the suggestion to be on so that you can disable the Suggestion option on the overall Task Short Description Dictionary entry:

https://community.servicenow.com/community?id=community_blog&sys_id=ad3d367edb806f04feb1a851ca961953

View solution in original post

Waleska · ‎06-25-2019

Make sure you go into the Dictionary entry for short_description and under Choice List Specification, make sure that Choice is set to -- None --.

Then you should only have 1 light bulb.

Brian Lancaster · ‎06-25-2019

Wouldn't that remove the light bulb for incidents or is it on the incident table I need to add the attribute override?

Waleska · ‎06-26-2019

Correct, you would put the attribute override on the tables that you want the Suggestion button to appear.

Brian Lancaster · ‎07-01-2019

That seems like a lot of extra work to make it disappear from one table and keep it on all the other tables that is it on. Since I was able to remove knowledge thought a Attribute I think we will be find leaving the suggestion. Seems like this blog that you give me is trying to cover 1% by having to make change to 90%. I will mark you original answer as correct as someone else my want to do this.