HI All,
As part of our GDPR requirements it has been requested that information is removed form a ticket once the ticket has been closed. I have been able to overwrite Variables and field associated to a RITM and Ince, but I am having issues removing that data from the History of the ticket.
I have seen articles that advise to clear sys_history_line entries and then delete the sys_entry_set record, but as soon as I refresh the record, the data gets populated again. I appreciate that only admins can see the history, but as I said it has been asked that no Sensative details should remain linked to a ticket
Has anyone achived this scenrio before or ideas on how to accompish this. Thank you in adavnce
